How To Work With Skype Connection Problems
We know that there are many causes of problems you experience during Skype calls. These glitches interrupt the conversation and cause you to waste a lot of time if you have no idea how to fix the connection quickly.
We found several ways for dealing with any type of Skype connection problems.
Internet Connection Speed
The most common problem is Internet connection issues. For a decent quality Skype call you need to have a speed of 100kbps and for an HD video call 1.5Mbps is recommended. If you don’t know how to check whether your Internet connection speed is good enough, just follow these steps:
Choose the Audio & Video section.
Make a free test call.
Skype will suggest closing some applications if your connection is not fast enough.
By the way, the connection problem may be on the other end of the call too, so have the other party do the same checks.
The Latest Skype Version
It is always best to be using the latest Skype version to take advantage of bug fixes.
To check for available Skype updates, follow these steps:
1. Click Settings
2. Choose the Help & Feedback section.
3. Check your Skype version and see if a newer Skype version is available
Be sure to check for the latest software updates for your operating system too.
Check Skype Service Status
Sometimes, connection problems could be caused by Skype server issues. Just check Skype status by visiting the support blog. If there is any type of problem, you will see the status and also the expected solution time.
Check Skype Credit
Call problems may also be due to insufficient credit, if you can’t connect to a landline or a mobile phone. Follow these steps to check your balance:
Select Settings from the Skype menu.
Choose the Account & Profile section.
Go to the Manage section and find ‘Your account’.
Check your subscription plan and its coverage.
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